Shipping, payment and returns
The cost of postage and handling for homewares within Australia varies widely depending on the size and weight of the items your order. To see what your shipping will be, simply add the items to your cart, scroll down and you will see the Postage Calculator. Just enter your postcode and click the little update button and the postage cost will appear. In some cases, for rural postcodes, if your order needs to be packed in multiple packages or is otherwise unusually bulky, our online postage calculator may not be able to accurately calculate your shipping charges. These instances are rare but should this arise, we will get in touch with you to let you know. If you have any queries about freight charges, please don't hesitate to get in contact with us on firstname.lastname@example.org
To reduce unnecessary waste, we use recycled packaging whenever possible to send out your items.
Australia Post deliveries
We ship all our packages with Australia Post.
Most of our items available on the shop are made to order and so they might take up to 7 days to be made.
For details, see individual items.
Estimated shipping times are available on the AUPOST website.
Local pick up
Local Perth customers are welcome to collect their items from us we are located in WAIKIKI. To pay no shipping and collect your items from our warehouse, enter MYLOCAL in the promo code box in your cart and click Update. Use this only for orders you will pick up. It will remove your shipping charges and your items will be kept aside for you to collect. If you use the MYLOCAL promo code, your items will not be posted out to you.
After the order has been placed I will contact you to arrange a time.
Interstate and bulky item shipping
Our shipping calculator will only calculate postage within Australia for regular post only (not Express Post). If you require Express Post, please contact us to find out what the additional charges will be and arrange payment.
We accept payment by Visa or Mastercard or through PayPal. Once you confirm your order, you can choose to either pay securely by credit card or you can be directed to the PayPal website where you can pay with your PayPal account. If you have any queries or concerns, please do contact us at email@example.com
Returns and refunds
We are sure you will be delighted with the quality of the items you order and we endeavour to describe all items as accurately as possible through our product photos and descriptions. However, if you're not happy with the item you receive, please contact us at firstname.lastname@example.org within 10 days to discuss an exchange or refund*. (*Sale items and custom made items excluded unless they arrive faulty or damaged.)
However please choose your items carefully as return postage is at the buyer's expense for change of mind. Returned items must be in unused, brand new saleable condition, in the original packaging with all tags attached. Please ship in protective packaging as goods damaged in return shipping will not be refunded.
For all our Made to order item there are no returns for “change of mind” unless they are found to be faulty.
Damaged or faulty items
We check all items before shipping but if you should receive an item that is faulty, damaged or not as described, we will offer a full refund or replacement item. Please contact us at email@example.com within 10 days to discuss. We usually request photos to confirm that the item is faulty, damaged or not as described but we do reserve the right to request that items be returned for inspection before issuing a refund. Please ship in protective packaging as goods damaged in return shipping will not be refunded. Once we have received the item back in good order and confirmed the fault or damage, we will refund both the cost of the item and the shipping costs or provide a replacement item.
Any item that is returned used or has been damaged after receipt by the customer will not be accepted for refund. After receipt of the item, storage and return shipping is the responsibility of the buyer.
Gift wrapping is available for items that are small enough to be giftwrapped. If you would like your items giftwrapped, please add Giftwrapping to your cart before you check out.
If you pay for giftwrapping on an item that cannot be wrapped, we will refund the cost of the giftwrapping back to you and then post your item out without giftwrapping.
Questions about your order?
Please contact me if you have any problems with your order at firstname.lastname@example.org